Sorry to hear that you happened to order the wrong accessory for your phone, tablet or smartwatch. To exchange the product, place a new order for the correct accessory for your device model, so it can be shipped to you as quickly as possible. You will then receive a new invoice for the new purchase.
Are you unsure about the model of your device or need help finding the right measurements for your particular phone? No problem, contact customer service via support.de@phonelife.com before you place the order, and we will help you get home a cover that fits your mobile.
Then return the faulty product according to the return instructions. When we receive your return, it is reported to Klarna or PayPal for immediate credit. If you chose the invoice, the invoice will be deleted by Klarna/PayPal, if you had already paid for the wrong purchase, the money will be refunded. You will receive an email from Klarna or PayPal when the return has been registered by them, it is then also visible in the Klarna/PayPal app or when you log on to
https://www.klarna.com/de/ or https://www.paypal.com/de/home/